Privacy Policy

This Privacy Policy describes how QueryStory Inc ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, products, and services (collectively, the "Services").

1. Information We Collect

We collect various types of information from and about users of our Services, including:

Personal Information: This includes information that can be used to identify you directly or indirectly, such as your name, email address, postal address, phone number, and payment information.

Usage Data: This includes information about how you access and use our Services, such as your IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visits, the time spent on those pages, unique device identifiers and other diagnostic data.

Device Information: This includes information about the device you use to access our Services, such as the device model, unique device identifiers, and mobile network information.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

We use both session and persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

• Tracking and Performance Cookies

  Type: Persistent Cookies

  Administered by: Third-Parties

  Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Services.
• To personalize your experience and deliver content and features that are relevant to your interests.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you marketing and promotional communications, with your consent where required.
• To detect, prevent, and address technical issues and security incidents.
• To comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer support.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Choices

You have certain choices regarding your personal information:

• Access and Update: You can access and update certain personal information through your account settings.
• Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications.
• Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Deletion Request Instructions

You have the right to request the deletion of your personal data that we hold, subject to certain exceptions.

To submit a data deletion request, please follow these steps:

Prepare your request:

• Identify yourself: Provide your full name, email address associated with your account, and any other information that can help us verify your identity (e.g., account username, approximate date of last interaction).
• Specify the data: Clearly state what personal data you would like us to delete. While a general request for "all my data" is acceptable, providing specific categories of data (e.g., "my profile information," "my purchase history," "my communication logs") can help us process your request more efficiently.
• Reason for deletion (optional): You may briefly state your reason for the deletion request, although it is not required.

Submit your request:

• Email: Send your request to our Support Team at support@querystory.ai
• Subject Line: Please use "Data Deletion Request" as the subject line of your email.

Verification Process:

Upon receiving your request, we will initiate a verification process to confirm your identity and ensure the request is legitimate. This may involve sending a verification email to the email address associated with your account or asking for additional information. You may be required to click a verification link or respond to an email to confirm your request. We cannot proceed with deletion until your identity is successfully verified.

Processing Your Request:

Once your identity is verified, we will process your data deletion request within 30 business days. We will notify you via email once your data has been successfully deleted. Please note that some data may be retained for legal or legitimate business purposes, such as complying with legal obligations, resolving disputes, enforcing our agreements, or preventing fraud. We will inform you if any data cannot be deleted and the reasons why.

8. Data Transfers

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

9. Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, You can contact Us using the contact information provided below.

12. California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

13. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: support@querystory.ai